5003 Counseling Employees

5003 Counseling Employees

Online Course

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Transform Your Employee and Your Workplace


Moving a problem employee to another department just passes on the problem. Dealing with difficult people is one of the most important skills that a leader or manager can acquire.



The toughest part of management is dealing
with an employee who has lost trust, commitment
and morale. What can you do?  Especially
if the employee is actually performing the
job—you can’t fire him—shouldn’t promote her.


What if you had the skills to turn a difficult employee around?

  • Every employee wants to be successful, but when one loses faith in the company or management, the results are just plain awful for the employee, the manager, the company, the team, and ultimately for the people and customers you serve.  As a manager, the skill to reach and recover a problem employee is one of the fundamental skills you need for your entire career.

  • During the Counseling Employees course from GDA, you will learn how to address disconnects in performance, and how to engage and regain morale and trust even from the most difficult and emotional employees. You will learn to reach difficult employees, engage them, and guide them to see for themselves a disconnection between their own view of what is expected and their actual performance. You will learn to leave them with a deep and personal need to make things right for themselves and for their work performance.

  • Even better, you will learn to recreate a trust, respect and commitment that is stronger than before the problem began. The most satisfying aspect of this counseling process is that it doesn’t take months or weeks to accomplish results. In most cases, effective and permanent results occur in just one meeting.

Counseling Employees Deliverables

  • How to effectively address problem employee situations through a simple, structured conversation.

  • A communication/counseling process that recreates respect, understanding, and responsibility.

  • A “face-saving” process that leaves the employee wanting to address the problems.



Course details:

  • Number of modules:   6
  • Course length: 3 hours
  • Certificate: Yes

Self Paced eLearning


Call us at 800-966-4321 or email us at Admin@Growthdevelopment.com with any questions or comments.  Our team is looking forward to working with you.  Below are some of the typical questions we get.

Q:  How long does each module take?

The time varies by person, but a good guideline is 20 minutes for each module.

Q:  What if I don't have time to complete the entire module?

Not a problem!  The system remembers where you are in the course when you leave. When you return to the module, you have the option of resuming from that place or starting at the beginning.

Q:  Will it remember where I left off?

Yes, the system remembers where you were in the course when you left.

Q:  Does it include audio?

Yes, you have the instructor's voice guiding you and explaining techniques as you move through the course, along with music at various intervals throughout the course.

Q:  Does it include video?

Yes, there are animations and video clips in each course.

Q:  Can I retake the quiz if needed?

Yes, you may retake quizzes as many times as you like.  The final exam can only be taken twice.


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